This site is owned and operated by the Auckland Council.
Site use information
Website visitors are not allowed to do anything which alters, interferes, or affects the working of the website. This includes removing anything from it, adding anything to it, and linking it to another website.
We monitor site usage by analysing information such as number of page views, types of browsers and operating systems used, and what pages people go to most. This helps us improve the site to give you the information, services and features you want. This information cannot be used to identify you individually.
Special-purpose documents
Throughout our website you may find documents that require special software to use, for example pdf documents that require adobe acrobat reader. Whenever possible we have provided the link to the relevant free software if special software is required.
Problems opening PDF files
You may experience problems opening PDF files if you are running older versions of your browser and Adobe Acrobat Reader. Typically the first PDF file will open without problems but when trying to open a second PDF file a blank browser window appears. Problems with opening PDF files are not unique to our website.
If you are running Internet Explorer 5, please see the Microsoft Support site in relation to this particular issue with your browser.
Four options for solving this problem are:
Option 1 - Save PDF to a directory on your computer:
Right mouse click (or click + Option for Macintosh) on the name of the file you wish to download.
Click the option 'Save Target As...' - the 'File Download' window will appear followed by the 'Save As' window. Save the PDF to a directory on your computer.
Once the file has downloaded, 'double click' the PDF file to launch the file with Adobe Acrobat Reader.
Option 2 - Open a new browser window:
After opening the first PDF file and before you open another PDF file, close your current browser session down and then reopen the browser. Locate and open the PDF file - it should open successfully.
Option 3 - Download newer versions of your browser and Adobe Acrobat Reader:
Download the latest version of your browser and the latest version of Adobe Acrobat Reader. These downloads are free.
Option 4 - Press F5 when the blank screen appears.
This can sometimes help the pdf to reload correctly.
Please Note: The four options above are suggestions and not directives. For further information on this problem see the Microsoft Product Support Service website.
Access Keys
Council is committed to having a website that is accessible for all users. For this reason we have provided access keys which allow the site to be used without a mouse.
The access keys are:
[ = skip to content
/ = go to www.govt.nz
0 = Using our website / access key page
1 = Home page
2 = Site Map
3 = Go to the search box at the top of your current page
4 = Council Services page
5 = Plan, Policies, & Bylaws page
6 =Your Council page
7 = Franklin District page
9 = Contact Us page.
To use these keys on different programmes:
Window users: press alt+[number]+Enter (if using IE5x or above) to confirm your choice.
Netscape 6x users: just use Alt+[number].
Macintosh users: use ctrl + [number].
Changing text size
If you find the text hard to read on our site you can change the text size of your browser to suit your individual needs:
Firefox: hold down CTRL and press + or - to alter the text size
Internet Explorer: from the menu bar select 'View' >> 'Text size' and then your chosen size. If you have a mouse wheel simply hold down CTRL and roll the mouse wheel to alter the text size.
Netscape 6, Mozilla: hold down CTRL and press + or - to alter the text size, or from the menu bar select 'View' >> 'Text zoom'
Netscape 4: hold down CTRL and press [ or ] to alter the text size
Netscape 3: from the menu bar select 'Options' >> 'General preferences' >> 'Fonts' >> 'Choose font' to choose a text size
Opera: select 'View' >> 'Text size', then choose a text size. This will also enlarge graphics.